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Virtual Receptionist

Great Virtual Receptionist Tips

Great Virtual Receptionist Tips

For any business that truly values efficiency, it is a no-brainer to have an IVR virtual receptionist.  This is why an increasing number of companies are relying on this type of automated phone attendant system for greeting callers, asking and answering questions, and routing individuals to the right department or agent.  However, the virtual receptionist is not all the same. Just ask any customer who has found themselves stuck on hold for long stretches at a time.  The following are some useful tips to help you take your virtual receptionist. To the next level to provide your customers with a great first impression and leave them with a positive experience.

First Record A Real Person’s Voice And Then Re-Record It

Great Virtual Receptionist Tips

One thing about IVRs that annoys many callers is that they feel as if they are speaking with a robot.  One of the most common criticisms made about virtual receptionist is that people want to be able to speak to a real person.  Having a live agent for answering the phone isn’t always possible. So until a caller is able to speak with a real human, make sure that the experience that they have is as close to being human as possible.  Use your own voice to record all of your menu options.  Then listen to your menu and be sure to re-record any of the parts. That is hard to understand, awkward or seem forced.  Don’t rush through this part.  It is the very first thing that a caller hears when reaching your business, so you want to make sure that you leave a good first impression.

Pay Close Attention To How You Word Your Menu Options

Great Virtual Receptionist Tips

Just like all conversations between an agent and a customer, the responses you set up to use on your virtual receptions should always be professional and courteous.  To take an obvious example: if you are selecting a response for when your IVR needs. The caller to repeat what he just said, don’t have it say “What?” That can sound rude. Instead use something like, “I’m sorry, I didn’t hear what you said.  Can you repeat that please?”  Even when a machine is doing all of the talking, manners are still very important.

Keep Things Simple  

Callers want the same thing that you do, which is to be routed to the right individual as soon as possible. When there are too many menu options, your customers might feel like they are wandering through a maze that never ends.  Make sure that your menu options are kept simple, and have a few steps as possible from start to finish.

Fix Loops

Great Virtual Receptionist Tips

Many of today’s IVR systems offer touchtone versus speech recognition options.  Just make sure with speech recognition that your IVR doesn’t pick up background noise and think it is the caller’s voice (virtual receptionist).  That can result in looping and frustrate the caller.

Pay Close Attention To Benchmarks

According to a recent study, the average hold time across businesses of all different sizes is 56 seconds.  When you are trying to gauge how well you are serving your customers. And how fast you are at attending to their needs then benchmarks do matter.  To determine how well you stack up against benchmarks.  It can help you figure out what you need to do to improve your phone system.

Remember To Say Thank You

Great Virtual Receptionist Tips

We previously emphasized manners, and this relates to that, but there is another reason for why it also stands on its own.  Customers can get testy when they are on hold, so it is up to you to make sure that they know that their patience and business is appreciated.  Just simply saying thank you can go a long way.

Voice Broadcasting

Voice Broadcasting Service Benefits for your Business

Voice Broadcasting Service Benefits

Voice broadcasting was launched in 1990’s which is a mass communication technique. At once it can broadcast telephone messages to hundreds and thousands of call recipients. Both commercial and community applications are under this technology.

Voice broadcast has emerged to be the most efficient way and it has also overcome the limitations of traditional ways for advertising. It allows you to connect instantly with customers in various languages and get your messages across with minimal human intervention in the process.

Voice Broadcasting Service Benefits

Voice broadcasting users can immediately contact back to anyone whether they are subscribers, employees, customers, members or constituents.

How does it work? 

Voice broadcasting phone software manages a huge database of your phone and digitalized messages. These computers can simultaneously deliver thousands of phone messages by using VOIP, analog or digital telephony components.

You can also include any personalized information in phone messages through the integration of text to voice software. Voicemail broadcasting allows you easily to instantly send interactive phone calls easily. And you can manage the entire process directly from the web.

Voicemail Broadcasting Software Helps You in Numerous Ways:

Voice Broadcasting Service Benefits _ Voicemail Broadcasting Software

Voice broadcasting from India helps you and your company to automatically send SMS messages, interactive phone calls and emails. You have a great option here to handle it yourself if you wish by using our robust web-based portal or our staff will take care of your details efficiently for you. Our outbound calling technology can be used by any industry for a variety of solutions like :

  • Notification calls
  • Reminder calls for overdue payment or appointment
  • Interactive polls and surveys
  • Political calls such as Get Out The Vote
  • Generate Leads
  • Provide order status updates
  • Promote events
  • Emergency alerts

To catch audience attention quickly and efficiently, we can customize and give a personal touch to the messages. We make uploading easy because the person sitting on the other end of the call also wants to know the interesting thing in it for them.

 

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