Sofia Marino

Sofia leads technical support. Her team sees the problems customers actually hit, so her guides start from real tickets: a message that did not arrive, a domain that will not verify, a spike of bounces after an import.

She writes in a troubleshooting format: symptom, likely cause, how to confirm, how to fix. She keeps the help center aligned with what support sees each week.

She reviews articles for clarity and for whether a customer can follow them without contacting support.