Keep every order update on time and every campaign out of the spam folder, including during sales peaks.
Order and cart email that holds up on sale day, with AI timing and copy help
Sale-day volume triggers throttling
Provider-aware throttling and warmed capacity absorb peaks.
Order mail mixes with promotions
Separate streams keep confirmations on a trusted path.
Plugin settings are hard to debug
Standard SMTP works with common platforms and logs show what happened.
Send confirmations the moment payment succeeds on a protected stream, so a flash sale surge of receipts is not delayed by a promotional campaign. Support can confirm any order email.
Turn carrier events into customer notices, with delivery tracking that lets support confirm whether a dispatch email actually reached the buyer. Late dispatch notices are easy to spot.
Trigger a reminder after a delay and stop it as soon as the order completes, using validation to avoid sending to mistyped checkout addresses. Reminders stop after purchase.
Notify subscribers when items return and run seasonal campaigns on a warmed domain, throttled to match each mailbox provider's acceptance rate. Keep promotional frequency modest and respectful.
Draft abandoned-cart and back-in-stock wording that matches your brand voice and product details. A merchant edits and approves each version before the automation can use it.
Suggest when to send reminders and promotions based on your customers' past engagement. You can accept the window, override it, or keep immediate sends for order mail.
Estimate expected sending volume for a planned sale from past campaigns so you can warm capacity in advance. Forecasts are guidance, and you set the final plan.
Ask why a customer's order email arrived late and get a plain summary of deferrals and retries from the log. It reads data only and makes no changes.
AI features are assistive, so merchants review every suggested message, schedule and forecast and remain in control of what customers receive. [Confirm which AI features are available at launch.]
Begin ramping new IPs several weeks ahead of a major sale, so providers already trust your volume when traffic spikes.
Check format and domain as customers type and offer a correction for likely typos, which prevents lost confirmations and bounces.
Send receipts from one subdomain and campaigns from another, so a marketing complaint spike cannot touch order delivery.
Suppress reminders as soon as an order is placed. Mailing someone about a cart they already paid for draws complaints.
Platform and plugin updates can reset mail settings. Send a test order after changes and confirm delivery events are still arriving.
Send them from an authenticated domain through a dedicated transactional stream, triggered as soon as payment succeeds. Keep them free of promotional content, include a plain-text part, and track delivery events so support can verify any customer's confirmation. Test with a real order after any change.
Typical causes are missing SPF, DKIM or DMARC, a shared sender with poor reputation, or promotional mail on the same domain. Authenticate your store domain, separate order mail from marketing, and check bounce and complaint data by provider. Fix authentication before anything else.
Create SMTP credentials, enter the host, port and login in your store platform or mail plugin, and verify your sending domain. Then place a test order and confirm the delivery event. Test mail from a staging store first. [Confirm host, ports and supported platforms.]
Warm your IPs weeks ahead, forecast expected volume, stagger promotional sends and keep order mail on its own stream. Watch deferrals by provider during the sale so you can slow campaigns without delaying confirmations. Pause low-priority campaigns if deferrals rise during the sale.
Not if used carefully. Send to addresses that were validated, stop the reminder once an order completes, limit the number of reminders, and honour unsubscribes. High complaint rates from careless automation are what damage reputation. Cap the series at a few messages.
It depends on volume. Stores with steady, larger volumes or sharp sale peaks often benefit from a warmed dedicated IP, while smaller shops may do well on a managed shared pool. Review the choice each year. [Confirm pool and dedicated IP options.]
AI can draft reminder and back-in-stock wording using your product details and tone. A person should review every draft and approve it before the automation goes live. Check product details and pricing for accuracy too. [Confirm which AI features are available at launch.]
A forecast based on your previous campaigns can estimate expected volume so you warm capacity in time. It is a planning aid, and you decide the schedule and limits. Forecasts improve as more campaign history accumulates. [Confirm which AI features are available at launch.]
[Add a customer quote or result from a e-commerce customer]
[Name, title, company]Tell us about your volume and setup and we will walk you through the right configuration.
Create an account, add your domain and send your first email.